FAQ

❓ Frequently Asked Questions (FAQs)

1. What is MyanPay Shop?

MyanPay Shop is an online shopping platform where you can buy your daily essentials, fresh foods, fashion, and home goods — all in one place with convenient delivery options.

2. How do I place an order?

Browse our products and add items to your cart.
Proceed to checkout and enter your delivery details.
Confirm your order and make payment through our secure system.

3. What payment methods are accepted?

We accept secure payments through:

Mobile Wallets (e.g., WavePay, KBZPay, etc.)
Bank Transfers
Cash on Delivery (COD) in selected areas

4. How long will delivery take?

Delivery usually takes 3–7 business days, depending on your location. You will receive tracking details once your order has been shipped.

5. Do you charge for shipping?

Yes, shipping charges may apply depending on your order size and delivery location. The exact fee will be displayed at checkout.

6. Can I return or exchange an item?

Yes. We accept returns within 7 days of delivery if the item is unused, undamaged, and in its original packaging. Please refer to our Shipping & Returns Policy for more details.

7. What if I receive a damaged or wrong product?

If your order arrives damaged or incorrect, please contact our customer support team immediately. We will arrange for a free replacement or full refund.

8. How do I track my order?

Once your order is shipped, you’ll receive a tracking number via email or SMS so you can monitor delivery progress.

9. How do I contact customer service?

You can reach us through:

📧 Email: technical@myanpay.com.mm

📞 Phone: 09-774817771, 09-774817772

10. Do you work with vendors?

Yes! Vendors can partner with MyanPay Shop to sell their products online. Please see our Vendor Terms of Service or contact us to learn more.